Technology Department

Tech Support

• Helpdesk - To place a trouble ticket, you must log into Google with your @shelbyed.org account. The Fresh Desk App can then be accessed using the Google Waffle.
• Software / Utility Downloads
• Technology Purchasing
• Smartphone Help
• Email Help Desk

Request Forms

• Request an App or Extension for the Student Chrome Store
• Online Student Account Request
• Technology Internal Forms

Google Apps for Education & Training

• Gmail Training Resources

Learn How!

• Tech Treats (training resources)
• eLearning Ala 6-Week Online Courses (various)
• Required New Teacher Tech PD*
  *You must be logged in to Google using  @shelbyed.org email address to access this internal site.
• Blog and Sites Request and Training - Contact your school's Resource Teacher

Resources

• BYOD Resources
• Course of Study
• About Our Technology
• Distance Learning / Virtual Field Trips
• Online Safety
• Reviewed Sites for Student Accounts
• SNCC Education
• STEM for SCS (must use @shelbyed.org to access)
• Microsoft Office for Employees
• 2018-2019 District Tech Plan
• Owens-Young Award

Contact Information

• Technology Coordinator - Lauren Woolley
• Technical Services Supervisor -Fred Watson
• Program Area Specialist - Angela Clark
• District Webmaster/Blackboard - Dee Patterson
• Help Desk - Teresa Ludolf
• Purchasing - Jennifer Garza
• STI/Chalkable - Wendi Griggs
• STI/Chalkable - Phyllis Greene
• Resource Teacher - Lee Hall
• Resource Teacher -Tracie Davis
• Listing of Local School TCs

• Shelby County Instructional Services Center
  601 First Street South
  Alabaster, AL 35007

• Main Office: (205) 682-5620
• Help Desk: (205) 682-5949
• Fax: (205) 682-5625